Terms and conditions
1. Scope and Purpose of the General Conditions of the Store
These General Conditions are intended, with the order form, and the other elements referred to in them, to regulate the terms and conditions by which the provision of The Green Beauty Concept Online Store Service will be governed.
The Service consists of providing, through the address www.thegreenbeautyconcept.com, access to the Online Store which, in addition to providing information on a set of products and/or services, allows the User, electronically, to order the products disclosed therein, under the terms and conditions described here.
The order of products must be made by Users aged 18 (eighteen) years or over (individuals under the age of 18 must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.
2. Product Information and Contents
The Green Beauty Concept will do everything possible to ensure that the information presented does not contain typographical errors, which will be quickly corrected whenever they occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right of free resolution - see point 9).
The Green Beauty Concept will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes difficult to control by The Green Beauty Concept, such as human errors or incidents in the computer systems, it is not possible to provide any of the products requested by the User. If any product is not available after placing the order, you will be notified by email or by phone. At that moment, you will be presented with the possibility of canceling the order with the respective refund, if you have already made the respective payment.
All information about prices, products, specifications, promotional actions and services may be changed at any time. by The Green Beauty Concept.
3.1 All products and services sold in The Green Beauty Concept Online Store are in accordance with Portuguese Law.
3.2 The Store has adequate levels of security, however The Green Beauty Concept will not be responsible for any damages suffered by the User and/or by third parties, due to delays, interruptions, errors and suspensions of communications that arise from factors beyond its control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, by the computer system, modems, connection software or any computer viruses or resulting from downloading through the service of infected files or containing viruses or other properties that may affect the User's equipment. If, for any reason, there is an error in accessing The Green Beauty Concept Online Store's website, the service cannot be provided, The Green Beauty Concept will not be responsible for any damages.
3.3 Data and information queries carried out within the scope of this Service, are assumed to be made by the User, The Green Beauty Concept declines any responsibility arising from the abusive or fraudulent use of the information obtained.
3.4 The Green Beauty Concept will not be responsible for any loss or damage caused by abusive use of the Service that it are not directly attributable to intent or gross negligence.
3.5 The Green Beauty Concept is not responsible for losses or damages resulting from non-compliance or defective performance of the Service when this is not directly or indirectly attributable to it as willful or gross negligence, not being responsible for (i) errors, omissions or other inaccuracies relating to information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) non-compliance or defective compliance resulting from compliance with judicial decisions or administrative authorities or (iv) non-compliance or defective compliance resulting from of the occurrence of situations of force majeure, that is, situations of an extraordinary or unpredictable nature, outside The Green Beauty Concept and that cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, decisions governmental events, strikes, earthquakes, apparitions, floods or other natural cataclysms or other situations not controllable by The Green Beauty Concept that prevent or impair the fulfillment of the obligations assumed
3.6. The Green Beauty Concept does not guarantee that:
i) the Service is provided uninterruptedly, is safe, error-free or works infinitely;
ii) the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to the same;
iii) any material obtained in any way through the use of the Service is used at the User's own risk and the User is solely responsible for any damage caused to your computer system and equipment or for any loss of data resulting from this operation.
iv) no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions .
3.7. The User accepts that The Green Beauty Concept cannot in any way be held liable for any damages, including, but not limited to, damages for loss of profits, data, contents, or any other losses (even if previously advised by the User about the possibility of such damages occurring), resulting from:
i) the use or impossibility of using the Service;
ii) the difficulty in obtaining any substitute for goods/services;
iii) access or modification unauthorized access to personal databases.
4. Consumer Obligations
4.1. The user undertakes to:
i) Provide personal data and correct addresses;
ii) Not use false identities;
iii) Respect the order limits imposed.
4.2. If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in the processing of the order, or eventual non-delivery, the responsibility lies with the User, and The Green Beauty Concept declines any responsibility. In the event that the consumer violates any of these obligations, The Green Beauty Concept reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services provided simultaneously by The Green Beauty Concept to the same User; and, also, not allow the User's future access to any or any services provided by The Green Beauty Concept.
4.3. It is expressly forbidden to use the products and services purchased for commercial purposes, namely for the purpose of reselling goods.
5. Privacy and Protection of Personal Data
5.1. The Green Beauty Concept guarantees the confidentiality of all data provided by Users.
5.2.The personal data identified in the order form as being mandatory is essential for The Green Beauty Concept to provide the Service. by The Green Beauty Concept.
5.3. The User's personal data will be processed and stored by computer and are intended to be used by The Green Beauty Concept within the scope of the contractual and/or commercial relationship with the User.
5.4. Under the terms of the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in previous number, and for this purpose, contact the entity responsible for the processing of personal data: The Green Beauty Concept via the email firstname.lastname@example.org.
6. Canceling orders
6.1 At the User's request
The User may cancel his order within 24 hours, by accessing the customer area of The Green Beauty Concept website, or by sending an e-mail with the order number, which will be accepted as long as it has not yet been processed. After processing, The Green Beauty Concept will attempt to deliver it, but the User has the option of not accepting it.
For the purpose of cancellation, the User must indicate the following data:
b) NIF with which you placed the order and delivery address
6.2 By decision The Green Beauty Concept
The Green Beauty Concept reserves the right not to process orders, when there is any inconsistency in the personal data presented or observe misconduct on the part of the buyer. The Green Beauty Concept reserves the right not to process any order or refund, in the event of errors in the values and/or characteristics of the products, when these arise from technical problems or errors of others.
7. Return (Right of Resolution)
7.1. The User may exercise the right of withdrawal without requiring any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.
To exercise this right, the User must contact The Green Beauty Concept by email, indicating all your identification data, the product you want to return or exchange and the date of purchase.
The consumer must return The Green Beauty Concept goods in the proper conditions of use, within 14 (fourteen) days from the date of communication of the resolution.
The package must be returned complete, as it was delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document proving receipt of the product. The packaging and documents indicated must be sent to the address indicated by The Green Beauty Concept, in response to the return request. The respective shipping costs are the responsibility of the User.
7.2. Upon receipt of the return by The Green Beauty Concept, the amount corresponding to the amount paid for the order (sales invoice value) will be returned to the User. If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid, excluding the amount that has been paid for shipping costs. If a free gift was included, it must be returned with your item or the value of the gift will be deducted from the refund.
7.3. The method of refunding the amount to be returned depends on the payment method used in the respective order.In the case of payments by credit card and PayPal, these are credited to the respective accounts In the case of payments by ATM, MBWay or Bank Transfer, the refund is made in the form of a voucher, to be used in orders at The Green Beauty Concept . Refunds are made up to 14 days after receipt of the free resolution and receipt of the return of the good. If a refund is issued, an administrative fee may apply due to the cost or processing the refund with banks.
7.4. In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price.
8. Intellectual Property
8.1. The Store is a registered site and the Service provided by the site itself is the responsibility of The Green Beauty Concept.
8.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.
8.3. The User acknowledges that any content appearing in advertising, featured, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws, so any use of these contents may only occur under the express authorization of the respective owners.
8.4. The User undertakes to fully respect the rights referred to in the previous number, namely refraining from performing any acts that may violate the law or said rights, such as reproduction, commercialization, transmission or placement available to the public of these contents or any other unauthorized acts that have the same contents as their object.
9.Service Security Conditions
9.1. The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation. applicable to the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules for using the Service, otherwise The Green Beauty Concept will suspend or deactivate the Service under the terms set out in point 14.
9.2 . The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network that can be used by several users, and as such, subject to computer overloads, so The Green Beauty Concept does not guarantee the provision of the Service without interruptions, loss of information or delays.
9.3. The Green Beauty Concept also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, outside The Green Beauty Concept and which cannot be controlled by it). .
9.4. In case of interruption in the provision of the Service due to unpredictable overload of the systems on which it is supported, The Green Beauty Concept undertakes to regularize its operation as soon as possible.
10.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or telephone contact. .
10.2.The User agrees to receive any and all communication and/or notification related to the Online Store, to the address, contact telephone number and or email address (“e-mail”) indicated in the ordering process
At any time, You can request not to receive these communications and/or notifications through the Contact Form or through the option “Unsubscribe” registered in each Newsletter.
11. Technical Settings
11.1. Without prejudice to the provisions of the following number, The Green Beauty Concept may change the Service and/or the technical conditions for its provision, as well as the respective rules of use, and must disclose such changes to the User at least 15 (fifteen) in advance. days.
11.2. The version currently in force of these General Conditions and their annexes is available on the website www.thegreenbeautyconcept.com
12.1. Whenever The Green Beauty Concept deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely reformulate the network settings.
12.2. Without prejudice to the provisions of the following numbers, and attentive to the innovative nature of the Service and the technological developments to which it may be subject, The Green Beauty Concept may change its technical settings whenever this proves to be convenient to adapt it to possible technological developments.
12.3. The Green Beauty Concept does not, however, guarantee the User any upgrades or improvements to the Service.
12.4. Some upgrades or new features of the Service may only be available against payment by the User and/or subscription, by the User, of Specific Conditions of Use.
13.1. The User may submit any contractual conflicts to arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to The Green Beauty Concept of acts and omissions that violate the legal provisions applicable to the acquisition of goods.
13.2. The complaint must be submitted within a maximum period of 20 (twenty) days, counted from the knowledge of the facts by the User, being registered in The Green Beauty Concept information systems, which must decide the complaint and notify the interested party within a maximum period of 20 ( twenty) days from the date of receipt.
14. Conditions of offers and discounts
14.1. Free Samples - Free samples are limited to existing stock and must be selected in the shopping cart. In the absence of selection, samples will not be sent. If the selected samples are not available, they will be replaced by others.
14.2. Discount Codes - Only one discount/offer code is allowed per order and must be entered correctly in the Discount Code box provided on the checkout page. When entered correctly, the Discount Code will generate the reduction in your cart. We regret that we cannot process codes retrospectively after the order has been placed.
14.3. Exclusions - The following products are always excluded from all discount codes: samples, sample service, discounted gift sets, products on sale or promotion, gift cards.
14.4. Offer with Purchases - You must have an account created at the store, and login to your account, before finalizing the order, to be eligible for any offer with purchase. Offers are automatically added to your cart when your order qualifies for the offer. No other offers are valid.These are not provided if the terms of the offer are not met Offers with purchases are not eligible for exchange or monetary refund.
14.5. Minimum Spend - Any offer or discount code that requires a minimum spend, the minimum spend excludes additional delivery fees, taxes, samples and trial size products.
14.6. Order returned or canceled with offers - When returning items that include a discount, the refund due will include the discount. If a free gift was included, it must be returned with your item or the value of the gift will be deducted from the refund.
15. Applicable Law
The Agreement is governed by Portuguese law.